Clarabridge

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Turn Customer Feedback into Customer Happiness

With Clarabridge, reveal the complete customer voice to drive
business-wide action for better customer experiences.

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Improve Customer Experience for Real Results

How We Do It

Using the industry's leading text analytics engine, we provide evidence to power your customer-focused decisions

Listen

Connect to every source of customer feedback

Analyze

Accurately interpret the meaning of all customer communication

Act

Put customer insight to work across the organization

Discover Customer Experience Management Best Practices

Building a Customer Experience-Focused Organization

Ebook

Building a Customer Experience-Focused Organization

A step-by-step path to assembling the personnel and processes needed to achieve Customer Experience maturity.
Blog Post - Is Consumer Behavior Driving Your Social Strategy?

Blog

When Bad Customer Experience Goes Viral, Face It and Embrace It

A public snafu can lead to the perfect moment to make a plan to manage the customer experience across all of your many business units – and stick to it.
Ovum, Ltd. Whitepaper

Analyst Research

OVUM: Connecting Data Across Channels Delivers a Holistic Customer Picture

The customer journey is becoming more complicated as consumers connect with your company across emerging markets, multiple devices, and social media.

Our Customers

Hundreds of leading businesses turn to Clarabridge to improve the customer experience

  • Acer
  • BE Aerospace
  • Best Buy
  • Kimpton Hotels & Restaurants logo
  • Caesars Palace_logo
  • Legal Sea Foods
  • Petsmart
  • US Bank