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Why Customer Experience? Why Now?

Hosted by Megan Burns, Vice President, Forrester Research

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CEM

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Design Your Social Media Strategy for Customer Engagement

Learn how to proactively reach customers on social media, and turn them into advocates.

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SAAS Solution for Customer Experience Management

Voice of the Customer

Voice of the Customer

Real-time analytics to improve customer satisfaction and build loyalty

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Voice of the Employee

Voice of the Employee

To drive employee and customer engagement

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Voice of the Patient

Voice of the Patient

Monitor patient life-cycle to improve processes and treatment

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